Support
Need a hand with TradeBill? Email support@tradebill.app and include your company slug (shown under Settings) so we can find your account fast. We answer within one business day.
Common questions
- My customer can’t open their portal link. Portal links are private URLs — re-copy the link from the invoice or customer page and resend it. Archived customers’ links are disabled on purpose.
- Emails say “logged” instead of “sent”. Email delivery isn’t configured for your environment yet; the Settings page shows delivery status for every send.
- How do I delete my account? Settings → Danger zone. Any user can delete their own login; the company owner can permanently delete the whole company and all of its data. The iPhone app has the same options under Settings.
- Where are card payments? Online card/ACH payments roll out per account — until they’re enabled for yours, record checks, cash, and Zelle payments as you collect them.